Privacy Policy

1. Introduction

DongMei ("we", "us", "our") is committed to protecting the personal information of individuals who interact with our services. This Privacy Policy explains what information we collect, how we use it, who we may share it with, and what rights you have in relation to your personal data.

This policy applies to clients, enquirers, and website visitors who interact with DongMei's home visit makeup services based in Taichung, Taiwan (No. 192, Dayong Road, South District, Taichung 402). Questions about this policy may be directed to [email protected].

2. Information We Collect

We collect personal information that you provide to us directly, including:

• Name and contact details (phone number, email address)
• Location details for home visit scheduling (residential or venue address)
• Appointment details including date, time, and service selected
• Skin sensitivity or product preference information shared during consultations
• Messages or enquiries submitted via our contact form or by phone/email

We also collect certain technical data automatically when you visit our website, including IP address, browser type, pages visited, and time of visit — typically through cookies and similar technologies.

Legal basis for processing: We process your personal data on the basis of your consent (when you submit a form or enquiry), on the basis of contract performance (when arranging and delivering a booked session), and on the basis of legitimate interests (maintaining business records, improving our services).

3. How We Use Your Information

• To respond to enquiries and arrange appointments
• To deliver home visit makeup services at your chosen location
• To maintain records of sessions and client preferences where relevant
• To send appointment reminders or follow-up communications where you have requested or consented to these
• To improve and develop our services based on client feedback
• To comply with applicable legal obligations under Taiwan's Personal Information Protection Act (PIPA) and other relevant regulations

We retain personal data only as long as necessary for the purposes described above. Booking and session records are typically retained for two years. Where there is no ongoing relationship or legal requirement, data is deleted or anonymised.

4. Data Sharing

We do not sell your personal data. We may share information in the following limited circumstances:

• Service providers: Web hosting, email delivery, and booking management services that process data on our behalf under appropriate data processing agreements
• Analytics services: Anonymised website usage data may be processed by analytics providers such as Google Analytics
• Legal requirements: Where we are required to disclose information under applicable Taiwanese law or regulatory authority direction

5. Data Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or disclosure. These include encrypted communication for email, access restrictions on client records, and regular review of our data handling practices.

In the event of a data breach that may affect your rights, we will notify you and relevant authorities in accordance with applicable legal requirements.

6. Cookies

Our website uses cookies to support basic functionality, understand how visitors use the site, and where applicable, deliver relevant information. Please see our Cookie Policy for a full description of cookie types, purposes, and how to manage your preferences.

7. Your Rights

Under Taiwan's Personal Information Protection Act (PIPA), and where applicable, international privacy frameworks, you have the following rights in relation to your personal data:

• Right to access — request a copy of the personal data we hold about you
• Right to correction — ask us to correct inaccurate or incomplete information
• Right to deletion — request deletion of your data where there is no lawful basis for continued processing
• Right to restrict processing — ask us to limit how we use your data in certain circumstances
• Right to data portability — receive your data in a commonly used format where technically feasible
• Right to withdraw consent — at any time, without affecting the lawfulness of prior processing

To exercise any of these rights, contact us at [email protected]. We will respond within a reasonable timeframe and in accordance with applicable law.

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

9. Children

Our services are directed at adults aged 18 and over. We do not knowingly collect personal data from individuals under 18. If you believe a minor has submitted personal information to us, please contact us so we can take appropriate steps.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be noted by updating the "Last Updated" date at the top of this page. Continued use of our services following changes constitutes acceptance of the revised policy.

11. Contact Us

For any questions about this Privacy Policy or your personal data, please contact:

DongMei
No. 192, Dayong Road, South District, Taichung 402, Taiwan
Email: [email protected]
Phone: +886 4 2738 6142